A contact is an end-user who has interacted or will interact with your CommunityConnect account – the people you send and receive messages and calls from. 


A contact can be:

  • Automatically created when a new phone number interacts with your account

  • Manually created within the contacts tab

  • Imported into your account


From the contacts tab, you can:

  • Add, edit and prioritize contact connections

  • View, add, edit or remove contact fields

  • Organize your contacts into groups

  • View each contact's message history


Message History

To view a contact’s message history:

  1. Search for the desired contact.

  2. Click on the contact and scroll down to see their messages history.


To learn more about messages, check out Introduction to Messages


Contact Variables

You can reference the active contact in the flow using @contact and refer to specific contact fields using a variety of extensions to the variable, such as @contact.firstname. 


Example Contact Variables:

  • @contact - The full name of the contact if one is set, otherwise their number, e.g. "Jane Smith"

  • @contact.name - Also the full name of the contact if one is set, otherwise their number, e.g. "Jane Smith"

  • @contact.first_name - The first name of the contact if one is set, otherwise their number, e.g. "Jane"

  • @contact.urn.tel - The phone number of the contact in E164 format, e.g. "+14155551111"

    • @(format_urn(urns.tel)) - The phone number of the contact in a more readable format, e.g. "(415) 555 1111"

  • @contact.groups - The name and uuid for each of the groups in which the contact has been placed

    • To display only the group name or uuid, use @(extract(contact.groups[0], “name”)) or @(extract(contact.groups[0], “uuid”)). This will display only the first group in which the contact is enrolled. To display others, change 0 to 1, 2, 3, etc.

  • @contact.uuid - The universally unique identifier assigned to each contact, e.g. “96af20ed-032e-4062-b6bd-f06ece5c1fc0”

  • @contact.fields.[contact-field] - any contact fields you've created for your contacts, e.g. "@contact.fields.age"


For more information on variables and how to use them, check out Introduction to Flow Variables and the Variable Reference List.


Up Next: Create a Contact