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Getting Started
6
CommunityConnect Labs Platform Glossary
Module 1 : Platform 101
Module 2 : Getting Started with Contacts & Groups
Module 3 : Getting Started with Messages
Module 4 : Getting Started with Campaigns
Module 5: Getting Started with Flows
Messages
7
Introduction to Messages
Archive Messages
Delete Messages
Label Messages
Export Messages
Threaded Messages
Schedule a Message to be Sent Later
Contacts
10
Introduction to Contacts
Create a Contact
Import & Export Contacts
Add, Edit & Prioritize Contact Connections
View, Add, Edit & Remove Contact Fields
Set the Language for a Contact
Block Contacts
Search for Contacts
Anonymize Contact Information
Dynamic Groups
Flows
25
Introduction to Flows
Flow Types
ActionSets
Start & Exit a Flow
Wait for the Contact to Respond
Add a URN for the Contact
Save a Flow Result
Split by…
Assign Keywords to a Flow
Introduction to Flow Variables
Variable Reference List
Matches Regex: Using Regular Expressions in Response Rules
Label an Incoming Message
Send the Contact a Message
Enter Another Flow
Start Somebody Else in a Flow
Send An Email
Add/Remove Contacts to/from a Group
Update a Contact Field
Import a Flow or Campaign
Export a Flow
Organize Flows with Labels
View and Export Flow Results (Download Your Data)
Create a Multi-Language Flow
Trackable Links
Triggers
10
Introduction to Triggers
Ignoring Keywords While in a Flow
Create a Message Keyword That Launches a Flow
Create a Keyword Trigger That Allows People to Join a Group
Start a Flow in the Future or on a Schedule
Start a Flow After Receiving a Call or a Missed Call
Start a Flow After Receiving a Message Not Handled Elsewhere
Start a Flow When a Conversation is Started by a Contact
Start a Flow When Facebook Refers a Contact
Large Sends Trigger
Campaigns
6
Introduction to Campaigns
Create a Campaign Event
Edit a Campaign Event
Delete a Campaign Event
Edit a Campaign
Archive or Reactivate a Campaign
Workflows
3
Create and Use a Lookup Table
Create and Use a Gift Card Incentive
Create and Use Trackable Links
Platform Training
1
2023 Training Guide