Getting Started 6

• CommunityConnect Labs Platform Glossary
• Module 1 : Platform 101
• Module 2 : Getting Started with Contacts & Groups
• Module 3 : Getting Started with Messages
• Module 4 : Getting Started with Campaigns
• Module 5: Getting Started with Flows

Messages 7

• Introduction to Messages
• Archive Messages
• Delete Messages
• Label Messages
• Export Messages
• Threaded Messages
• Schedule a Message to be Sent Later

Contacts 10

• Introduction to Contacts
• Create a Contact
• Import & Export Contacts
• Add, Edit & Prioritize Contact Connections
• View, Add, Edit & Remove Contact Fields
• Set the Language for a Contact
• Block Contacts
• Search for Contacts
• Anonymize Contact Information
• Dynamic Groups

Flows 25

• Introduction to Flows
• Flow Types
• ActionSets
• Start & Exit a Flow
• Wait for the Contact to Respond
• Add a URN for the Contact
• Save a Flow Result
• Split by…
• Assign Keywords to a Flow
• Introduction to Flow Variables
• Variable Reference List
• Matches Regex: Using Regular Expressions in Response Rules
• Label an Incoming Message
• Send the Contact a Message
• Enter Another Flow
• Start Somebody Else in a Flow
• Send An Email
• Add/Remove Contacts to/from a Group
• Update a Contact Field
• Import a Flow or Campaign
• Export a Flow
• Organize Flows with Labels
• View and Export Flow Results (Download Your Data)
• Create a Multi-Language Flow
• Trackable Links

Triggers 10

• Introduction to Triggers
• Ignoring Keywords While in a Flow
• Create a Message Keyword That Launches a Flow
• Create a Keyword Trigger That Allows People to Join a Group
• Start a Flow in the Future or on a Schedule
• Start a Flow After Receiving a Call or a Missed Call
• Start a Flow After Receiving a Message Not Handled Elsewhere
• Start a Flow When a Conversation is Started by a Contact
• Start a Flow When Facebook Refers a Contact
• Large Sends Trigger

Campaigns 6

• Introduction to Campaigns
• Create a Campaign Event
• Edit a Campaign Event
• Delete a Campaign Event
• Edit a Campaign
• Archive or Reactivate a Campaign

Workflows 3

• Create and Use a Lookup Table
• Create and Use a Gift Card Incentive
• Create and Use Trackable Links

Platform Training 1

• 2023 Training Guide