CommunityConnect lets you send direct messages to a contact in a chat format via a feature called Threaded Messages.

To navigate to the Threaded Messages feature, either click into an individual conversation from the “messages” tab:

Or click on a contact via the “contacts” tab:

You will see all the messages sent to and from a particular contact. Messages sent to the contact (outgoing) are shown on a white background with a beside them.  Messages sent from the contact (incoming) are shown on a green background with  beside them.

To send a message to that contact, type your message in the 'Compose message' box and press enter or the “Send” button. The message will be sent immediately. This is a quick and easy way to conduct 1:1 communication with clients. 

Up Next: Schedule a Message to be Sent Later